Shipping & Returns Policy

Shipping

We can ship your purchases anywhere in the UK, most of Europe and other selected countries, just enter your delivery address when you pay.

We apply a flat rate shipping fee to our deliveries following these rules:

  •   Free for locals (N1, N5, N7, N4, N16, N etc. postcodes) who collect their orders from the boutique
  •   Free for UK orders of £100 or more
  •   £5 for UK orders of less than £100
  •   £10 for international orders

We can provide special arrangements for fast shipping, please get in touch with us via the contact form.

Orders are received and processed daily till 16:00  Mon to Fri. Any order placed after such time will be processed the next working day. Goods are not shipped over the weekend.
Please note, we reserve the right to contact you to discuss your order and shipping costs for unusual large quantities.

Returns Policy

If you are not happy with your purchase you can exchange or return the item by emailing us within 14 days of receiving the goods.
Items must be returned in their original condition. We take great care to ensure your order reaches you in perfect condition and would appreciate it if any returned goods are packaged up in the same way, we can't be held responsible for goods that are damaged in transit.
Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
After you have received the email please allow 5-10 working days for the refund to be credited to your account or exchange to be dispatched.
Refunds will be back to the same card account those were made from.

If the product is returned because it is defective or not the one you ordered we will exchange the item free of charge or issue a full refund.

Please note, we do not accept returns of goods on sale. We do offer exchange if you need a different size or if the goods are faulty.

Please also note that international shipping costs are not refunded for other cases than faulty items.